How's that new reservation system working for you?

Our legal eagle wanted us to start a new blog where we can discuss how good/BAD the new reservation system is. The one time I used it I found it to be rather hard to figure out. I tried to go back and change the number of people in my party and could never make that happen. It kept telling me that if I went back it would delete my work. That would be fine, but when I tried to make a new reservation it said I already had one on that date. As I said, I finally gave up and went with my original number. What has everyone else encountered while using this "marvelous" new system?

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Comment by Gregg Bostick on March 7, 2013 at 10:55am

Very cumbersome and if you aren't used to navigating on the web, a phone call would probably be requred.  Then, you are asked to give someone sitting in the reservation office your credit card information.  From a compliance standpoint with credit card merchant services providers, I would like to know how/where personal credit card information is stored at Sugarlands....

Comment by John Quillen on March 7, 2013 at 10:35am

Took me half a dang day and two phone calls to the backcountry office to get my permit.  According to Pam, they had a "few glitches" in the system.  That dog wasn't ready to hunt.  Just wait until the AT thru hikers pile on.

Comment by Myers Morton on March 7, 2013 at 10:31am

Yep.  Let us know please.

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